Contact Information
SysOps Pro
45 Griva Digeni Avenue
1066 Nicosia, Cyprus
Phone: +357 22 847 593
Email: info@domain.com
Privacy Policy
At SysOps Pro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our data protection practices, your rights, and how we handle information collected through our professional IT services website.
This policy was last updated on September 5, 2025, and applies to all interactions with our website and services. We may update this policy to reflect changes in our practices or applicable privacy laws.
Data Collection and Usage
Information We Collect
Contact Form Information
When you submit inquiries through our contact forms, we collect:
- • Full name and professional title
- • Email address and phone number
- • Company name and business details
- • Service requirements and project details
- • Messages and technical specifications
Legal Basis: Legitimate business interest for service inquiries and contract performance
Retention: 36 months from last communication or until service completion
Website Analytics Data
We collect anonymized usage data to improve our website performance:
- • Page views and navigation patterns
- • Device type and browser information
- • Geographic location (country level)
- • Website performance metrics
- • Referral sources and search terms
Legal Basis: Legitimate business interest for website optimization
Retention: 24 months in anonymized form
Service Delivery Information
For active clients, we process additional data required for service delivery:
- • Technical specifications and infrastructure details
- • System access credentials and security information
- • Performance data and monitoring reports
- • Communication records and support tickets
- • Billing information and payment records
Legal Basis: Contract performance and legitimate business interest
Retention: Duration of service agreement plus 7 years for business records
How We Use Your Information
Service Provision
- • Responding to service inquiries
- • Providing technical consultations
- • Delivering contracted IT services
- • Managing client relationships
Website Improvement
- • Analyzing user behavior patterns
- • Optimizing website performance
- • Enhancing user experience
- • Developing new features
Business Operations
- • Processing payments and invoicing
- • Maintaining business records
- • Legal compliance and reporting
- • Internal quality assurance
Communication
- • Sending service updates
- • Technical support notifications
- • Important policy changes
- • Professional newsletters (opt-in)
Data Protection and Security
Technical Safeguards
- • SSL/TLS encryption for all data transmission
- • Encrypted storage for sensitive information
- • Regular security audits and penetration testing
- • Multi-factor authentication for system access
- • Network firewalls and intrusion detection
- • Regular software updates and patches
- • Backup systems with encryption
- • Incident response procedures
Organizational Controls
- • Staff privacy training and awareness
- • Data processing agreements with vendors
- • Regular privacy impact assessments
- • Documented data handling procedures
- • Access controls and role-based permissions
- • Data breach notification procedures
- • Regular compliance monitoring
- • Privacy by design implementation
Data Sharing and Third Parties
Service Providers
We may share limited data with trusted service providers under strict confidentiality agreements:
- • Cloud hosting providers for website infrastructure
- • Email service providers for business communications
- • Payment processors for transaction handling
- • Analytics platforms for website performance (anonymized data only)
Legal Requirements
We may disclose information when required by law or to protect our legitimate interests:
- • Compliance with legal obligations and court orders
- • Protection against fraud or illegal activities
- • Enforcement of our terms of service
- • Protection of rights, property, or safety
What We Never Do
- • Sell personal data to third parties
- • Share data for marketing purposes without consent
- • Provide data to competitors or unrelated businesses
- • Use data for purposes other than those disclosed
Your Rights and Data Management
Access and Control Rights
- Right to Access: Request copies of your personal data we hold
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data
- Right to Portability: Receive your data in a structured format
Processing Rights
- Right to Object: Object to processing based on legitimate interests
- Right to Restrict: Limit how we process your data
- Right to Withdraw Consent: Remove consent for specific processing
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided at the top of this page.
- • We will respond within 30 days
- • Identity verification may be required
- • Some requests may have limitations
- • No charge for most requests
Complaints and Disputes
If you have concerns about our data practices:
- • Contact us directly first
- • File a complaint with Cyprus Data Protection Authority
- • Seek legal advice if necessary
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided above. We will process your request promptly.
International Transfers and Legal Framework
Data Transfers
Our primary data processing occurs within the European Union. When data transfers outside the EU are necessary for service delivery, we implement appropriate safeguards:
- • Standard Contractual Clauses approved by the European Commission
- • Adequacy decisions for transfers to approved countries
- • Binding Corporate Rules for multinational service providers
- • Additional security measures for sensitive data
Legal Basis for Processing
Contract Performance
Processing necessary for service delivery and client relationship management
Legitimate Interest
Website analytics, business development, and communication optimization
Legal Obligation
Compliance with accounting, tax, and regulatory requirements
Consent
Optional marketing communications and specialized analytics