Contact Information
SysOps Pro
45 Griva Digeni Avenue
1066 Nicosia, Cyprus
Phone: +357 22 847 593
Email: info@domain.com
Terms and Conditions
These Terms and Conditions constitute a binding legal agreement between you and SysOps Pro regarding your use of our professional IT infrastructure services. By engaging with our services, you accept these terms in their entirety.
This agreement establishes the legal framework for our professional relationship, defining rights, responsibilities, and obligations for all parties involved in service delivery.
Effective Date: August 29, 2025 | Last Updated: September 4, 2025
User Obligations and Legal Responsibilities
1. Legal Compliance and Conduct Requirements
Mandatory Legal Obligations
Regulatory Compliance
- Compliance with all applicable Cyprus and EU regulations
- Adherence to data protection and privacy laws
- Compliance with industry-specific regulations
- Maintenance of required business licenses and permits
Professional Conduct
- Honest and transparent communication in all interactions
- Respect for confidentiality and proprietary information
- Cooperation with service delivery procedures
- Timely response to service-related communications
Prohibited Activities and Behaviors
Technical Violations
- • Unauthorized access to systems or networks
- • Circumvention of security measures
- • Introduction of malicious software or code
- • Interference with service operations
- • Unauthorized modification of configurations
Legal and Ethical Violations
- • Engaging in illegal activities through our services
- • Violating intellectual property rights
- • Fraudulent or deceptive practices
- • Harassment or discriminatory behavior
- • Breach of confidentiality agreements
2. User Responsibilities and Indemnification
Client Information Responsibilities
- Providing accurate and complete information for service setup
- Timely notification of changes affecting service delivery
- Maintaining current contact information and authorized personnel
- Ensuring legal authority to enter into agreements
System Access and Security
- Maintaining appropriate access controls and permissions
- Regular review and update of security credentials
- Immediate reporting of suspected security incidents
- Compliance with established backup and recovery procedures
Indemnification Obligations
Clients agree to indemnify and hold harmless SysOps Pro from claims, damages, or expenses arising from:
- • Client's violation of these terms and conditions
- • Unauthorized use of services by client personnel
- • Client's breach of applicable laws or regulations
- • Misuse of proprietary information or intellectual property
- • Third-party claims related to client's business operations
- • Data accuracy issues or content-related liabilities
- • Client's failure to maintain adequate insurance coverage
- • Disputes arising from client's customer relationships
Liability and Warranties
3. Disclaimer of Warranties
Service Warranties and Limitations
While we strive to provide reliable and professional services, certain warranties are expressly disclaimed:
What We Warrant
- • Professional competence and industry standards compliance
- • Service delivery according to agreed specifications
- • Appropriate security measures and data protection
- • Reasonable efforts to maintain service availability
- • Compliance with applicable professional standards
Warranty Limitations
- • No guarantee of specific business outcomes
- • No warranty of uninterrupted service availability
- • No guarantee against all security threats
- • No warranty of compatibility with all systems
- • No guarantee of specific performance metrics
Explicit Warranty Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, INCLUDING:
- • Implied warranties of merchantability
- • Fitness for particular purpose
- • Non-infringement of third-party rights
- • Continuous or error-free operation
- • Compatibility with future technologies
- • Specific uptime or availability metrics
- • Protection against all cyber threats
- • Data accuracy or completeness
- • Third-party service performance
4. Limitation of Liability
Liability Caps and Limitations
Our liability for any claims arising from service delivery is limited as follows:
Maximum Liability Amount
- • Direct damages limited to fees paid in the 12 months preceding the claim
- • Professional liability insurance coverage limits where applicable
- • No liability for amounts exceeding actual damages proven
- • Proportional reduction based on client contributory factors
Liability Coverage Period
- • Claims must be reported within 12 months of discovery
- • No liability for claims arising after contract termination
- • Time limitation applies regardless of claim type
- • Early notification requirements for potential claims
Excluded Damages
IN NO EVENT SHALL SYSOPS PRO BE LIABLE FOR:
Consequential Damages
- • Lost profits or business opportunities
- • Business interruption or downtime costs
- • Loss of data or information
- • Third-party claims or demands
- • Reputation or goodwill damage
Indirect and Special Damages
- • Punitive or exemplary damages
- • Incidental or special damages
- • Future losses or speculative damages
- • Emotional distress or personal injury
- • Legal fees and litigation costs
Force Majeure and External Factors
No liability for service disruptions or performance issues caused by factors beyond our reasonable control, including:
- • Natural disasters and weather events
- • Government actions or regulatory changes
- • Third-party service provider failures
- • Cyber attacks and security breaches
- • Power outages and infrastructure failures
- • Labor disputes and strikes
- • Equipment failures and technical issues
- • Internet and telecommunications disruptions
- • Acts of war, terrorism, or civil unrest
Legal Information and Dispute Resolution
5. Governing Law and Jurisdiction
Applicable Law
- Agreement governed by the laws of the Republic of Cyprus
- Compliance with European Union regulations where applicable
- International law principles for cross-border services
- Professional standards and industry regulations
Jurisdiction and Venue
- Exclusive jurisdiction of Cyprus courts for legal disputes
- Nicosia District Court for commercial matters
- Waiver of objections to jurisdiction or venue
- Service of process through authorized representatives
Cross-Border Considerations
For international clients and cross-border service delivery, additional considerations apply:
- • Recognition of foreign legal judgments where applicable
- • Compliance with client jurisdiction requirements
- • Data transfer and privacy law harmonization
- • Tax and regulatory compliance coordination
- • Currency and payment method considerations
- • Time zone and communication protocols
- • Cultural and business practice accommodations
- • Language and documentation requirements
6. Dispute Resolution and Legal Procedures
Mandatory Dispute Resolution Process
Before initiating formal legal proceedings, parties must follow this escalation process:
Direct Communication (30 days)
Good faith negotiations between designated representatives
Mediation (30 days)
Neutral third-party mediation through Cyprus Mediation Council
Arbitration (60 days)
Binding arbitration under Cyprus Arbitration and Mediation Center rules
Litigation (Final Resort)
Court proceedings only after exhausting alternative dispute resolution
Severability and Modification
- • Invalid provisions do not affect overall agreement validity
- • Replacement of unenforceable terms with similar valid provisions
- • Written agreement required for any modifications
- • No waiver of rights through non-enforcement
Terms Modification Policy
- • 30-day advance notice for material changes
- • Right to terminate upon disagreement with modifications
- • Continued use constitutes acceptance of changes
- • Version control and effective date documentation