Contact Information

SysOps Pro

45 Griva Digeni Avenue

1066 Nicosia, Cyprus

Phone: +357 22 847 593

Email: info@domain.com

Terms of Service

These Terms of Service define the conditions under which you may access and use SysOps Pro's professional IT infrastructure services. By engaging with our services or website, you acknowledge and agree to these terms.

This agreement governs the relationship between SysOps Pro and users of our services, establishing clear expectations for service delivery, usage policies, and professional conduct.

Effective Date: September 3, 2025 | Last Updated: September 3, 2025

Service Usage and Access

1. Acceptable Use Policy

Permitted Uses

Legitimate business operations and infrastructure management
Professional communication regarding service delivery
Accessing services for contracted business purposes
Information gathering for legitimate service inquiries
Collaboration in accordance with service agreements

Prohibited Activities

Unauthorized access to systems or networks
Attempting to compromise system security or integrity
Sharing access credentials with unauthorized parties
Using services for illegal activities or purposes
Reverse engineering or attempting to extract proprietary methods
Distributing malicious software or harmful content

2. Service Access Requirements

Professional Qualifications

• Business or professional organization status
• Legitimate need for IT infrastructure services
• Ability to enter into binding agreements
• Compliance with applicable laws and regulations

Technical Requirements

• Minimum infrastructure specifications for service delivery
• Compatible systems and network configurations
• Adequate security measures and protocols
• Necessary access permissions and credentials

Geographic Limitations

• Primary service area within Cyprus and EU
• Remote services available for approved jurisdictions
• Compliance with local laws and regulations
• Restrictions may apply based on regulatory requirements

Fair Usage Guidelines

• Reasonable use of support resources
• Proportional usage relative to service tier
• Respect for other clients' service quality
• Adherence to scheduled maintenance windows

Account and Access Management

3. Account Creation and Requirements

Account Setup Process

• Initial consultation and needs assessment
• Service agreement execution and approval
• Security credential establishment
• System access configuration and testing

• Documentation and procedure review
• Emergency contact information setup
• Service level agreement definition
• Billing and payment method configuration

Account Security Responsibilities

Account holders are responsible for maintaining security standards:

Protecting access credentials and authentication factors
Promptly reporting suspected security incidents
Regular review and update of access permissions
Compliance with established security protocols
Immediate notification of personnel changes affecting access

4. Account Suspension and Termination

Suspension Conditions

Services may be suspended for:

• Violation of usage policies
• Security threats or incidents
• Payment delinquency
• Technical issues requiring resolution
• Legal or regulatory compliance requirements

Termination Procedures

• 30-day written notice for standard termination
• Immediate termination for severe violations
• Data backup and transfer procedures
• Final billing and account reconciliation

Reinstatement Process

• Resolution of underlying issues
• Payment of outstanding balances
• Security compliance verification
• Agreement to enhanced monitoring if applicable

Data Retention Policy

• 90-day retention period after termination
• Client-initiated data retrieval options
• Secure data destruction procedures
• Compliance with legal retention requirements

Service Availability and Limitations

5. Service Uptime and Maintenance

Service Level Commitments

99.5%

Standard Uptime Target

24/7

Monitoring Coverage

<15min

Critical Issue Response

Scheduled Maintenance

• Advanced notice for planned maintenance
• Maintenance windows outside business hours when possible
• Emergency maintenance procedures for critical updates
• Client notification protocols and timelines

Service Availability Exclusions

• Force majeure events and natural disasters
• Third-party service provider outages
• Client-initiated changes or modifications
• Security incidents requiring immediate response

6. Feature Availability and Service Modifications

Service Enhancement Policy

We continuously improve our services through regular updates and enhancements. Changes may include new features, security improvements, and operational optimizations.

Feature additions and improvements are included at no additional cost
Advance notification for significant changes affecting workflows
Training and documentation updates for new capabilities
Backward compatibility maintained whenever possible

Service Tier Variations

Different service levels may include:

• Varying response time commitments
• Different levels of monitoring detail
• Customized reporting and analytics
• Priority support channel access

Legacy System Support

• Continued support for current implementations
• Migration assistance for outdated systems
• Reasonable transition periods for changes
• Alternative solutions for discontinued features

Intellectual Property and Usage Rights

7. Content Ownership and Licensing

SysOps Pro Intellectual Property

• Service methodologies and processes
• Monitoring and management tools
• Documentation and training materials
• Proprietary configurations and scripts
• Brand assets and marketing materials

Client Data and Content Rights

• Client retains ownership of all business data
• System configurations remain client property
• Custom modifications and integrations
• Business intelligence and analytics
• Communication and documentation content